At q999, we believe that gaming should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every Pakistani player the tools, information, and support they need to stay in control, set their own limits, and seek help if things ever stop feeling fun.
Whether you are in Karachi, Lahore, Islamabad, or Faisalabad — q999 is committed to keeping your gaming experience safe, transparent, and genuinely enjoyable.
Our Core Commitments
Understanding the Basics
Responsible gaming means participating in online gaming activities — cricket betting, slots, crash games, live casino, and bingo — in a way that remains within your personal financial and emotional means. It means treating q999 as a leisure activity, not as a source of income or a way to recover financial losses.
For most Pakistani players, gaming on q999 is a fun and exciting pastime — a way to enjoy PSL betting, spin the reels on jackpot slots, or try your luck on crash games with friends. That is exactly what q999 is designed for. But we also know that for a small number of people, gambling can become problematic. Responsible gaming is about making sure everyone has the right support in place before they ever need it.
q999 operates under internationally recognised gaming standards and has built responsible gaming tools directly into the platform — not as a tick-box exercise, but because we genuinely care about the wellbeing of every player who uses q999, from their first deposit in PKR to every session that follows.
You play q999 for entertainment, not to make money or solve financial problems.
You set a PKR budget before each session and stop when it is reached — win or lose.
You take regular breaks and gaming does not interfere with work, family, or daily responsibilities.
You do not borrow money, use savings, or divert bill money to fund gaming sessions.
You feel comfortable discussing your gaming activity openly with family or close friends.
Losing a session does not cause you significant distress or an urge to immediately play again.
You are aware of your total monthly spending on q999 and it fits within your personal budget.
Built Into the Platform
Every q999 player has access to these tools directly from their account dashboard — no need to contact support, no waiting period, available around the clock.
Set a daily, weekly, or monthly PKR deposit cap on your q999 account. Once your chosen limit is reached, no further deposits can be made until the period resets. Lowering a limit takes effect immediately; increasing one requires a 24-hour cooling-off period.
Choose how long each gaming session can last. When your session timer expires, q999 will show a reminder and, if you have set a hard limit, log you out automatically. It is a simple but powerful way to keep gaming firmly in its place as leisure.
Enable on-screen pop-up alerts at regular intervals — every 30, 60, or 90 minutes — showing how long you have been playing and your net session result. These gentle reminders help you make an informed decision about whether to continue or take a break.
Take a short break from q999 without closing your account permanently. Choose a cooling-off period of 1 day, 1 week, or 1 month. During this time your account will be suspended and cannot be reactivated until the period ends — no exceptions.
If you need a longer break, self-exclusion lets you close your q999 account for a minimum period of 6 months, with options up to 5 years or permanently. During self-exclusion you will not receive any marketing communications from q999 and re-registration attempts will be blocked.
View a full history of your deposits, withdrawals, gaming sessions, wins, and losses directly from your q999 dashboard. Transparency about your own activity is one of the most effective responsible gaming tools available.
Step-by-Step Guide
Setting responsible gaming controls on q999 takes less than two minutes. Here is how to do it from your account dashboard:
Visit q999 and sign in using your registered mobile number or email address. All responsible gaming tools are available immediately after login — no verification required to access them.
Tap your profile icon in the top-right corner of the q999 dashboard and select "Account Settings" from the dropdown menu.
Inside Account Settings, find the "Responsible Gaming" tab. All available tools — deposit limits, session timers, reality checks, cooling-off, and self-exclusion — are listed here.
Select the tool you want to activate, enter your preferred settings (for example, a daily PKR deposit limit of Rs 2,000), and confirm. Limits that restrict your activity apply instantly. Increases to limits require a 24-hour review period.
If you need help setting limits, want to discuss self-exclusion, or are concerned about your gaming behaviour, q999 live chat support is available around the clock — including Pakistani public holidays and evenings.
Warning Signs
Problem gambling can affect anyone regardless of age, income, or background. The earlier warning signs are recognised, the easier it is to get things back under control. Ask yourself honestly whether any of the following apply to you:
Do you spend more time or money on gaming than you originally intended?
Do you feel restless, anxious, or irritable when you are not able to play?
Do you chase losses — depositing more after a losing session to try to win back what you lost?
Have you borrowed money, sold assets, or used funds meant for bills or household expenses to gamble?
Do you hide your gaming activity from family, friends, or colleagues?
Has gaming negatively affected your work performance, studies, or relationships?
Have you tried to stop or reduce gambling but found yourself unable to do so?
Protecting Minors
q999 enforces a strict minimum age of 21 years. No exceptions. This applies to every player regardless of city, payment method, or device used to access the platform.
All q999 accounts require CNIC (National Identity Card) verification before real-money deposits are enabled. Your CNIC confirms both identity and age in one step.
Your registered mobile number — whether on Jazz, Telenor, Zong, or Ufone — must be verified via OTP during registration to confirm account ownership.
Where required, q999 may request a clear photograph of your CNIC alongside a selfie for identity confirmation. This process is secure and your documents are encrypted at rest.
Any account found to belong to a person under 21 is closed immediately, all funds are returned, and the case is flagged in q999's fraud and compliance system to prevent re-registration.
You Are Not Alone
q999 takes problem gambling seriously. Below are the support options available to Pakistani players who need help or guidance.
Our trained support agents are available 24 hours a day, 7 days a week — including Eid and Pakistani public holidays. If you are concerned about your gaming, simply open the live chat inside your q999 dashboard and let our team know. Everything is handled with full confidentiality.
Support email (plain text — not a link):
[email protected]
To request a self-exclusion from q999, log in to your account, go to Account Settings, and select the Responsible Gaming tab. Choose your exclusion period — from 6 months to permanent closure. Your request will be processed within 24 hours and your account will be locked for the full duration without exception.
If you are unable to access your account to request self-exclusion, contact our live chat support team directly and an agent will process the request on your behalf immediately.
q999 operates under internationally recognised gaming standards that mandate responsible gaming frameworks including age verification, self-exclusion mechanisms, and player protection tools. These standards are applied consistently across all q999 products — cricket betting, slots, crash games, live casino, and bingo.
Our responsible gaming programme aligns with best-practice guidelines published by international gaming regulatory bodies, ensuring q999 meets global player protection benchmarks.
Common Questions
Cricket betting, jackpot slots, crash games, and live casino — all with PKR deposits via JazzCash and EasyPaisa, and responsible gaming tools built right in. Must be 21 or older to play. Please play responsibly.
21+ only · Self-exclusion available · PKR deposits · 24/7 support