At q999, we take the privacy of every Pakistani player seriously. This Privacy Policy explains exactly what personal data q999 collects when you use the platform, why we collect it, how it is stored and protected, who it may be shared with, and the rights you hold over your own data. Please read this document carefully before registering or depositing on q999.
All data transmitted between your device and q999 is protected by industry-standard 256-bit SSL encryption at all times.
q999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes — full stop.
You have the right to access, correct, export, and request deletion of your personal data held by q999 at any time.
Financial transaction data processed via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank is handled under each provider's own strict data protection standards.
Summary: q999 collects only the personal data necessary to provide a safe, fair, and compliant gaming experience. We never sell your data. You can request access to or deletion of your data at any time. This Policy applies to all players accessing q999 from Pakistan and any other jurisdiction.
q999 is an online gaming platform accessible at q999.lol, operating under internationally recognised gaming standards and providing cricket betting, live casino, jackpot slots, crash games, and bingo to players in English with full PKR payment support. References to "q999", "we", "us", or "our" in this Privacy Policy refer to the q999 platform and its operating entity.
q999 acts as the data controller in respect of the personal data collected through the platform. As data controller, q999 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out in accordance with this Privacy Policy and applicable data protection standards.
For any data-related enquiries, you can contact the q999 data privacy team via live chat inside your account dashboard or by emailing us at the address provided at the end of this Policy.
q999 collects the following categories of personal data from players, depending on the features you use and the stage of your relationship with the platform:
q999 collects personal data through the following means:
q999 uses your personal data only for the specific purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your q999 account | Identity, Contact |
| Age verification and KYC compliance (21+ policy) | Identity |
| Processing PKR deposits and withdrawals | Identity, Financial |
| Anti-money laundering (AML) and fraud prevention | Identity, Financial, Technical |
| Providing and improving gaming services | Technical, Usage |
| Customer support and dispute resolution | Identity, Contact, Communications |
| Sending service notifications and account alerts | Contact |
| Responsible gaming monitoring and interventions | Financial, Usage, Responsible Gaming |
| Personalising your q999 experience and offers | Usage, Financial (with consent) |
| Legal and regulatory compliance obligations | All categories as required |
q999 does not use automated decision-making or profiling that produces significant legal effects on players, except where required by AML obligations or where you have been specifically informed and consented.
q999 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
q999 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Your data may be shared only in the following limited circumstances:
q999 engages carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include KYC and identity verification providers, payment processing partners, platform hosting and infrastructure providers, customer support tooling providers, and fraud detection and cybersecurity vendors. All service providers are contractually bound to process your data only as instructed by q999 and to maintain appropriate security standards.
When you make a deposit or request a withdrawal in PKR, q999 shares the minimum necessary transaction data with your chosen payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — to facilitate the transaction. Each payment provider operates under its own privacy policy and regulatory framework.
q999 may disclose personal data to competent law enforcement agencies, regulatory bodies, or other authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of q999, its players, or the public.
In the event of a merger, acquisition, or sale of all or part of q999's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms that will apply to your data going forward.
What we will never do: q999 will never sell your name, email address, mobile number, CNIC number, or any other personal data to advertisers, data brokers, or unrelated third parties for commercial gain. Your data is used to run q999 — nothing else.
q999 processes all player transactions in Pakistani Rupees (PKR). Payment data, including your JazzCash mobile wallet number, EasyPaisa reference, or bank account details for HBL, UBL, and Meezan Bank transfers, is treated as sensitive financial data and is subject to the highest level of protection within q999's security infrastructure.
q999 does not store full card numbers or full bank account numbers on its servers. Where partial payment identifiers are retained (for example, to enable withdrawal routing), they are stored in encrypted form. Full payment credentials are processed exclusively by q999's certified payment processing partners and are never accessible to q999's general operational staff.
All PKR deposit and withdrawal records are retained for the minimum period required by applicable AML and financial record- keeping regulations. These records form part of your account transaction history and can be accessed by you at any time from your q999 account dashboard.
q999 uses cookies and similar tracking technologies to operate the platform, improve performance, prevent fraud, and deliver a personalised gaming experience. The following categories of cookies are used:
You can manage your cookie preferences at any time through the cookie settings panel accessible in the q999 platform footer. Disabling non-essential cookies will not affect your ability to play games or make PKR transactions.
q999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any applicable legal, regulatory, accounting, or reporting requirements.
As a general guide, the following retention periods apply:
Upon expiry of the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
q999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While q999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you have reason to believe your q999 account has been compromised, please contact our support team immediately via live chat.
Data Breach Notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, q999 will notify affected players as promptly as practicable and will take immediate steps to contain and remediate the breach.
As a q999 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the q999 data privacy team via live chat or email. We aim to respond to all data rights requests within thirty days.
Data Subject Rights
q999 respects your data rights in full. Contact our privacy team at any time to exercise any of the rights below.
You may request a copy of all personal data q999 holds about you. We will provide this in a structured, readable format within thirty days of your verified request.
If any personal data q999 holds about you is inaccurate or incomplete, you have the right to request its correction. You can update most contact details directly from Account Settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to q999's legal retention obligations under AML regulations.
You may ask q999 to restrict processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
You have the right to receive your personal data in a structured, machine-readable format and to request that it be transferred to another service provider where technically feasible.
You may object to q999 processing your data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests where your circumstances warrant it.
q999 operates a strict 21+ age policy and is not directed at, nor intended for use by, any person under the age of 21. q999 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
Parents and guardians are encouraged to make use of parental control and content filtering software to prevent underage individuals from accessing online gaming platforms. If you believe a minor may have registered on q999, please contact our support team immediately via live chat so that we can investigate and act promptly.
21+ Only. By registering on q999, you confirm that you are 21 years of age or older. q999 is committed to protecting minors and operates mandatory age verification for all accounts before real-money play is enabled.
q999 processes certain player data specifically to support responsible gaming obligations. This includes monitoring deposit patterns, session lengths, and wagering behaviour to identify players who may be at risk of problem gambling. Where such indicators are detected, q999 may use your contact data to reach out proactively with responsible gaming information and to offer the use of our self-exclusion, deposit limit, or cooling-off tools.
Responsible gaming data — including self-exclusion records, deposit limit histories, and cooling-off requests — is treated with the highest level of confidentiality within q999. This data is never used for marketing purposes and is retained separately from general account data with stricter access controls applied.
If you choose to self-exclude from q999, your account data will be flagged to prevent re-registration attempts during the exclusion period. Self-exclusion records are retained for the duration of the exclusion plus three years, in line with responsible gaming best practice. For more detail on the responsible gaming tools available to you, please visit the Responsible Gaming page.
q999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. The date of the most recent revision is always displayed at the top of this page.
Where changes are material — meaning they significantly affect your rights or how your data is processed — q999 will notify registered players via in-platform notification or to the email address on file, with at least fourteen days' notice before the revised Policy takes effect. Continued use of q999 following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
If you do not agree with a revised Privacy Policy, you should cease using q999 and may request account closure by contacting our support team. Any data collected prior to closure will continue to be held for the minimum retention period required by applicable law.
If you have any questions, concerns, or requests related to this Privacy Policy or the way q999 handles your personal data, please get in touch with our data privacy team. The fastest way to reach us is via live chat, available inside your q999 account dashboard around the clock — including Pakistani public holidays.
For written enquiries, you may contact us by email. Our support email address is provided below as plain text only — it is not a clickable link:
Please include "Privacy Request" in the subject line of your email so that it is routed directly to the data privacy team. We aim to acknowledge all privacy-related requests within two business days and to resolve them fully within thirty calendar days.
q999's support team operates in English and is fully familiar with the queries most common among Pakistani players — including CNIC verification, JazzCash and EasyPaisa transaction records, and self-exclusion data requests.
Privacy by Design
Privacy and security are built into q999 from the ground up — not bolted on as an afterthought.
Every connection to q999 is secured with 256-bit SSL. Your login credentials, PKR transaction details, and personal information are encrypted in transit and at rest.
q999 collects only what is genuinely necessary to provide the service and meet legal obligations. We do not hoover up data for its own sake or to sell to advertisers.
Your data is accessible only to q999 staff who genuinely need it to perform their role. All access is logged and audited. No bulk data exports without authorisation.
q999's infrastructure and data handling practices are subject to regular independent security reviews and penetration testing to stay ahead of emerging threats.
q999 does not hold your data indefinitely. Clearly defined retention schedules ensure your data is deleted or anonymised as soon as it is no longer required.
This Privacy Policy is written in plain, accessible English — not buried in legalese. q999 is accountable for how it handles your data and welcomes any questions from Pakistani players.
Cricket betting, live casino, crash games, and PKR withdrawals via JazzCash or EasyPaisa — backed by transparent data practices and genuine player protection. Must be 21 or older. Please play responsibly.
21+ only · Data never sold · 256-bit SSL · PKR payments